Shipping policy

Shipping & Pre-Order PolicyLast Updated: [05/07/26]1. General Shipping InformationOrder Processing Time: All orders are processed within [1-3] business days. Orders are not shipped or delivered on weekends or holidays.Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.Order Confirmation: You will receive a confirmation email once your order is placed.Tracking: Once your order has shipped, you will receive an email with a tracking number.2. Pre-Order PolicyItems marked as "Pre-Order" are sold before they are in stock.Estimated Shipping Date: Pre-order items are estimated to ship by [05/07/26].Combined Orders: If your order contains both in-stock items and pre-order items, the entire order will be held and shipped together once the pre-order item is available.Delays: While we strive to meet estimated shipping dates, pre-order products can experience production delays. We will notify you via email if the shipping date changes significantly.Payment: Payment is authorized and charged at the time of pre-order placement, not at the time of shipping.3. Domestic Shipping (US)We ship via [USPS/UPS/FedEx].Standard shipping usually takes [3-7] business days.Expedited shipping options are available at checkout.4. International ShippingWe [do/do not] ship internationally.If yes: Shipping charges, customs fees, duties, and taxes are the responsibility of the customer.5. Shipping Delays & Missing ItemsPre-shipment Status: If your tracking says "Pre-shipment" or "Label Created," it means the package is packed but awaiting courier pickup.Delays: [Strokin] is not responsible for shipping delays caused by the courier.Lost/Damaged Items: If your package is lost or damaged, please contact us within [7] days of the expected delivery date.6. Returns & CancellationsPre-order Cancellations: Pre-orders can be cancelled for a full refund up until [e.g., 48 hours] before the estimated shipping date.Returns: For return policies on shipped items, please see our Return Policy